Política de reembolso

 

Returns Due To Change Of Mind

ESA LUXE CO. will happily accept clothing, bags and shoes returned due to change of mind as long as a request to return is received within 14 days of receiving an item. Due to our strict hygiene policy, all jewellery sales (including earrings, bracelets, necklaces, watches, rings) are final except when the product is faulty or damaged. Due to hygiene reasons, we also do not accept returns on bodysuits. Please choose your products carefully.

Please ensure that the item is returned to us in original packaging, unused and in re-sellable condition. 

If you are not entirely satisfied with your purchase, ESA LUXE CO. is here to help.

Please note: items purchased on sale or with a discount code are NOT eligible for returns, exchanges or refunds.

How To Place a Return

For Australian/New Zealand orders, we offer a 14 day return process from the date you received an item.

For example, if you received a dress on the 1st of January please return the dress before the 15th of January.

For international orders, we offer a 28 day return process from the date you received an item.

For example, if you received a dress on the 1st of January  please return the dress before the 29th of January.

To be eligible for a return, your item should be unworn and in the same condition that you received it in the original packaging

Make sure that the item has tags and labels still attached. As a small business, we take great pride in providing our customers with quality, unique pieces. We ask that you respect your returned items as well. 

We will not offer a refund for items that have been: worn, stained, washed or damaged. Please make sure all tags are attached to the piece. We thoroughly inspect each return before we process refunds.

Please fill in our return form here.

Once you receive a confirmation email from ESA LUXE CO, please email us a tracking number of your returned parcel. This is for you to keep track of your return and make sure that it gets to us in a timely manner - i.e. before your return date ends - so that a full refund can be issued. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive credit within a couple of business days, depending on your bank card issuer's policies.

Delivery 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Order Cancellations

We accept order cancellations within 24 hours of your purchase. 

An order cancellation email will be sent. You will receive a refund credit within 3-5 business days depending on your bank card issuer's policies. 

Orders that have already been processed and sent will need to be returned at your own cost. 

**Please Note: Cancellations on pre-ordered items will receive refunds in the form of store credit.

Contact Us

If you have any questions on how to return your item to us, do not hesitate to contact us at info@esaluxe.com.